Saba's barrier let me out after I paid but I still got a charge — why?

This is a known barrier-system issue. Your payment was processed but the ANPR system did not update. Submit your receipt and bank statement showing the payment was taken. Saba typically cancels when payment is evidenced.

Saba's car park had different prices on different floors — is that a defence?

If the zone-based tariff was not clearly explained on the tariff board at the entrance and at your specific parking level, that is an inadequate-signage ground under BPA CoP s.18.3. Photograph the tariff board and any level-specific signage.

I lost my barrier ticket at a Saba multi-storey — what happens?

Saba typically charges a maximum daily rate for lost tickets. If that rate was not clearly displayed at the entrance, challenge on signage grounds. If you can prove your entry time through a bank statement or app, submit that to reduce the charge to your actual stay.

Does Saba pursue county court claims?

Saba does pursue unpaid charges, though less aggressively than some operators. Their professional complaints process means they often resolve disputes before court. A documented payment evidence or signage challenge usually leads to cancellation.

How to Appeal a Saba Parking Ticket

By GetRighted Legal Research TeamLast updated July 2026

Summary

Saba Parking UK Ltd is a BPA-member operator managing multi-storey and surface car parks at transport hubs, city centres, and commercial locations. Stage 1 rejections go to POPLA. You have 28 days from the Notice to Keeper to appeal. Saba operates a mix of barrier-controlled and ANPR-enforced sites, with pay-on-exit disputes and tariff confusion being their most common appeal grounds. Published POPLA data shows around 50% of BPA operator appeals succeed.

About Saba Parking

Saba Parking UK Ltd (formerly SABA Infraestructuras) is a Spanish-owned parking operator with a UK portfolio of city-centre multi-storeys, transport hub car parks, and commercial surface car parks. They use barrier-controlled pay-on-exit systems at multi-storeys and ANPR at surface sites. As a BPA member, they must comply with the BPA Code of Practice on signage, grace periods, and POFA 2012 keeper-liability requirements. Appeals are submitted via sabaparking.co.uk or by post to their UK office.

Appeal Process

How to challenge a Saba parking charge:

1Day 0: Parking event — barrier entry, ANPR, or warden observation
2Within 14 days (ANPR-only): Notice to Keeper dispatched
3Day 1–28 from NtK: Submit Stage 1 via sabaparking.co.uk
4Within 28 days: Saba responds — they sometimes concede on payment-machine faults
5After rejection: POPLA reference issued — submit within 28 days
6POPLA decision: Independent; binding on Saba if upheld

What to Collect

Evidence for a Saba appeal:

✓Barrier entry ticket or ANPR-generated NtK envelope with postmark
✓Payment receipt from the pay-on-exit machine, contactless pad, or app
✓Bank or card statement showing the parking payment transaction
✓Photos of tariff boards at the entrance and inside the car park
✓Notes on any machine fault: broken screen, no contactless, out-of-order sign
✓Photos of signage at your parking space for signage-based challenges

Saba-Specific Patterns

Multi-storey pay-on-exit disputes: Saba's barrier car parks sometimes generate charges when the exit barrier fails to register a payment — the driver pays, the barrier lifts, but the system records a non-payment. Retain your receipt and bank statement. Tariff confusion: some Saba sites have different tariffs for different levels or zones within the same car park. If the tariff board at the entrance does not clearly explain the zone-based pricing, that is an inadequate-signage ground under BPA CoP s.18.3. ANPR surface sites follow standard BPA patterns — check the NtK postmark for POFA 2012 compliance.

POPLA Outcomes

Published POPLA data shows approximately 50% of BPA operator appeals succeed overall. Saba's pay-on-exit disputes with clear payment evidence resolve favourably at both Stage 1 and POPLA. Tariff-confusion cases at multi-storey sites perform well where the zone-based pricing was not clearly signposted.

Legal References
Protection of Freedoms Act 2012, Schedule 4: keeper liability for ANPR enforcement. BPA Code of Practice, s.18.3: signage including tariff information must be clearly visible from each parking space. BPA Code of Practice, s.13: 10-minute grace period. ParkingEye Ltd v Beavis [2015] UKSC 67: terms must be adequately communicated for contractual liability.

Sources

Protection of Freedoms Act 2012, Schedule 4
BPA Code of Practice, Sections 13 and 18.3
ParkingEye Ltd v Beavis [2015] UKSC 67
POPLA Annual Report (latest published edition)

Frequently Asked Questions

Saba's barrier let me out after I paid but I still got a charge — why?: This is a known barrier-system issue. Your payment was processed but the ANPR system did not update. Submit your receipt and bank statement showing the payment was taken. Saba typically cancels when payment is evidenced.
Saba's car park had different prices on different floors — is that a defence?: If the zone-based tariff was not clearly explained on the tariff board at the entrance and at your specific parking level, that is an inadequate-signage ground under BPA CoP s.18.3. Photograph the tariff board and any level-specific signage.
I lost my barrier ticket at a Saba multi-storey — what happens?: Saba typically charges a maximum daily rate for lost tickets. If that rate was not clearly displayed at the entrance, challenge on signage grounds. If you can prove your entry time through a bank statement or app, submit that to reduce the charge to your actual stay.
Does Saba pursue county court claims?: Saba does pursue unpaid charges, though less aggressively than some operators. Their professional complaints process means they often resolve disputes before court. A documented payment evidence or signage challenge usually leads to cancellation.

payment-error
inadequate-signage
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